last updated 1st of February 2024

Thank you for choosing our web app and utilizing the exciting features it offers.

We want to ensure a clear and transparent refund policy for our users.

Please take a moment to read and understand our refund policy regarding Gems purchased within our web app for generating AI Images.

1. Refund Eligibility for Gems:

Generally, we do not provide refunds for gem purchases. However, as a one time exception we are able to process a refund for purchases as long as the request is made within14 daysfromyour initial purchase date. However, if the gems have already been used, even partially, for creating AI Images, we will not refund the initial gem purchase. This policy is in place due to the nature of our service, as Gems are a digital currency that grants access to specific features within the app.

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2. Quality of Generated Images:

⁠⁠It is essential to note that the quality of AI-generated images can vary based on the complexities of the inputs and the capabilities of the generative image AI. We do not guarantee the quality, accuracy, or specific outcomes of AI-generated images. Please keep in mind that AI image generation is an inherently stochastic process, and results may not always meet your expectations.

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3. Addressing Concerns:

⁠⁠If you believe you have been unfairly treated or have encountered issues related to your purchase of Gems or the use of our AI image generation services, we encourage you to reach out to our customer support team via email at [support@getjuicy.ai]. We are committed to addressing your concerns promptly and fairly.

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4. How to Contact Our Team:

For any billing questions, please reach out to us by sending an email to [support@getjuicy.ai]. To receive help as quickly as possible, please make sure that you are using the email address that's associated with your Get Juicy account and to include the transaction ID.

You can find the ID in the transactional email you received on purchase or within the web app under Profile > Gems > Transaction History.

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5. Policy Updates:

⁠⁠We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

By using our web app and purchasing Gems, you acknowledge and agree to abide by this refund policy.

Thank you for your understanding. We value your trust and are committed to providing you with a positive experience. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.